That’s what the buying of a bus ticket for an Axa bus in Malawi feels like. They take your money (first), then carefully note your name and phone number on a sheet, along with the serial number of the ticket. The ticket is carefully completed as if you really were being sold a seat. You are not. You are being sold the possibility of getting a seat and not even the certainty of getting on the bus. The idea that they would phone you for any reason is ridiculous – that would imply a service.
There is a competitor bus service, the Sososo bus, but when I went to book, the bus for tomorrow morning was full. Axa bus is never ‘full’, as I discovered when I sat on the floor of the bus for three hours last year, having previously bought a ‘seat’. I should have booked the Sososo bus earlier this time but was hoping for a lift so as to avoid the 5.5 hour journey by crowded and hot bus.
Having this long and laborious process for each ticket sold suggests that someone in the Axa company believes that buying a ticket means buying the right to a seat. They probably travel by car.